Effective Date: 2nd August 2025
At Cowen Landscapes, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, store, and use your data in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect and process the following personal data when you interact with us:
- Your name and contact details (such as email address and phone number).
- Information about your enquiry or project.
- Any details you voluntarily provide when contacting us.
2. How We Use Your Data
We use your information to:
- Respond to your enquiries and provide our landscaping services.
- Maintain our customer relationship management (CRM) system for project planning and communication.
- Send you updates or offers if you have opted in to receive them.
We will never sell your personal information to third parties.
3. Data Storage and Security
All personal data is securely stored in our CRM system, which is protected with appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure.
4. Your Rights Under GDPR
Under GDPR, you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct or update any inaccurate information.
- Deletion (Right to be Forgotten): You can request that we delete your personal data at any time.
- Restriction or Objection: You can object to certain uses of your data or request limited processing.
If you would like to exercise any of these rights, please contact us directly.
5. Contact Us
If you have any questions about this Privacy Policy, or if you would like to request access, correction, or deletion of your data, please contact:
Cowen Landscapes
Email: office@cowenlandscapes.co.uk
Website: http://cowenlandscapes.co.uk
We aim to respond to all requests within 30 days, as required by GDPR.